ChemQuest Powder Coating Research’s expert advice and knowledgeable lab support resolved the client’s production woes and developed into a long-term supportive partnership.
The Challenge
A major manufacturer of consumer durable goods initially contacted ChemQuest Powder Coating Research (CQPCR) with specific concerns about updating their powder application and curing line, including the creation of application standards. Although expert in application methods, the client desired to increase their knowledge around the materials used in their production process.
The original dialogue prompted a long-lasting and dynamic relationship of troubleshooting, education, advice, and hands-on support.
Support, Guidance, and Education
The long-term supportive relationship between the client and CQPCR has included site visits, regular meetings with engineers and technical staff, and lab support.
Site
Visits
- Audited existing processes
- Made recommendations for improvement
Regular
Meetings
- Discuss specific operational challenges
- Provide advice based on technical and application knowledge
Laboratory
Support
- Characterize powder performance
- Test compatibility of products from different sources
- Develop specifications to better communicate the client’s needs to suppliers
The Results
As a result of access to CQPCR’s powder coating expertise and resources, the client is experiencing improved operations and product quality. Our team has aided the client in resolving numerous application line issues, and our ongoing relationship provides continued support.